Challenge

Vail Recreation District needed a registration and reservation platform that truly fit their active, mountain-community lifestyle. Their previous system wasn’t optimized for mobile users and required staff to manage registrations and payments manually—especially during peak events like day camps and trail-running races.

Our Solution

Partnering with Kaizen, Vail Recreation District launched a full recreation platform. The system enables residents to:

• Set up a new household account

• Add family members, update contact & emergency details, and store payment methods.

• Browse available programs and reserve facilities from any device—mobile or desktop.

• Pay with ease using Apple Pay, Google Pay, or credit card.

The rollout process included clear communications to residents, staff training sessions, and strategic staging of registration tiers for flagship programs.

Outcomes

• A mobile-friendly interface gives users access anytime, anywhere.

• Real-time availability & bookings reduce friction and streamline workflows.

• Families can manage all details—memberships, emergency contacts, household payments—in one place.

• Staff benefit from automated flows, fewer manual back-and-forths, and a system built for future expansions.

What’s Next

With Kaizen’s platform in place, Vail Recreation District is ready to scale—adding new program lines, facility types, and membership levels with confidence that the digital experience is seamless and reliable.