Group 62468
Customer Story

Going paperless with parking permits to save precious staff and resident time.

View Mountain House

Mountain House Community Services District (MHCSD) is a rapidly growing, family-oriented community in the San Joaquin Valley of California with a population of approximately 25,000. It’s the type of community where neighbors become friends and friends become family.

The Challenge

As a Master Plan community, Mountain House operates under a set of thoughtfully planned Master Restrictions, one of which is code enforcement for parking and permitting. In order to keep its streets safe, clean, and accessible, Mountain House was seeking a solution for residents to retrieve permits for their non-standard vehicles such as RVs, campers, and trailers. Rather than following the standard print and fill application process, they sought a solution that would drive meaningful efficiency for staff and residents. MHCSD also had a strict set of paramaters that would determine if residents are eligible for a permit – a manual approval process would take up a lot of staff time. 

The Kaizen Approach

In less that two months, the Kaizen team architected a stunning digital application for residents to apply for a permit, upload proof of residency, and receive instant confirmation and approval via email. Best of all, the application runs an automatic check to confirm permit eligibility and includes a intuitive manager dashboard for MHCSD staff to easily monitor permits and access rich analytics.

to complete the application
of staff management time per week
of manual staff and resident time saved