Terms of Service

TERMS OF SERVICE  

1. DEFINITIONS. Capitalized terms used but not otherwise defined in these Terms of Service will have the meaning ascribed to such terms in the Services Agreement or other applicable Addenda. 

• “Addendum” or “Addenda” means a document added to the  Agreement containing new or supplemental terms. 
• “Agreement” means the Services Agreement and any attachments, schedules, or exhibits referenced therein,  which could include the Order Schedule, Privacy Policy,  Terms of Service, Service Level Agreement, Statement of  Work, Sub-Merchant Agreement, or any later-signed  Addenda.
• “Billing Period” means the period of time covered by a  single recurring dues fee for Services. Unless otherwise noted, a Billing Period will be billed in advance and will cover a period of one (1) year.
• “Cardholder Data” is a subset of Customer Data and generally includes a Patron’s name, billing address, credit card number, expiration date, and CVV code.
• “Confidential Information” means any and all information disclosed by either party to the other which is marked  “confidential” or “proprietary” or which the recipient knows or has reason to know is regarded by the disclosing party as such, including information disclosed orally. “Confidential Information” does not include any information that the receiving party can demonstrate by its written records: (a) was known to it prior to its disclosure hereunder by the disclosing party; (b) is or becomes known through no wrongful act of the receiving party; (c) has been rightfully received from a third party authorized to make such a disclosure; (d) is independently developed by the receiving party; (e) has been approved for release with the disclosing party’s prior written authorization; or (f) has been disclosed by court order or as otherwise required by law, provided that the party required to disclose the information provides prompt advance notice to enable the other party to seek a  protective order or otherwise prevent such disclosure.
• “Customer” is a KL customer. The Customer is the individual, business entity, non-profit, military branch, or municipality contracting with us to receive Services as more specifically identified in the Services Agreement.  Customer may also be referred to in the Agreement as  “you,” “your” or “License.”
• “Customer Data” is the content, information, or data that you, your End Users, and/or your Patrons enter into the  Software associated with our Services. Customer Data may include Patron Data, among other types of data.
• “Effective Date” shall have the meaning as set forth in the  Services Agreement.
• “End Users” are your authorized users of the Software associated with our Services. Those licenses associated with a Customer’s concurrent End Users will be listed in the Order Schedule.
• “Fees” mean any and all fees associated with the use of our Services, including (but not limited to) Software Fees,  Hosting Fees, Support Fees, any fees associated with our  Payment Services, and/or any fees associated with  Professional Services, as well as any other fees or charges permitted by the Agreement. Fees may be recurring, non-recurring, or one-time, as more specifically described in the  Order Schedule.
• “Hardware” means the computer equipment, point-of-sale terminals, or other technical hardware distributed by us or by a reseller on our behalf. Hardware may contain firmware or software.
• “Hosting Fees” mean the fees associated with the hosting of Customer Data on our KL-controlled servers and systems.
• “Initial Term” is the initial term for Services, as described in the Services Agreement.
• “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights,  trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights,  moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
• “Order Schedule” means the schedule in the Agreement which itemizes and describes the Services we are willing to provide to you and any specific fees you are agreeing to pay us for such Services.
• “Patron(s)” mean(s) the individuals who purchase your products and/or services and who otherwise interact with the Software associated with our Services. Patrons are your customers, clients, or members.
• “Patron Data” means information about Patrons entered into the Software by you, your End Users, or your Patrons.  Patron Data may include (but is not limited to) personally identifiable information and/or Cardholder Data.
• “Payment Services” means the payment and billing-related services that we may provide to you under the Agreement.  Payment Services may be described in the Order Schedule or in a separate Addendum, and your receipt of Payment  Services requires that you enter into a separate Sub Merchant Agreement with us.
• “Professional Services” are any professional services provided outside of our initial installation and setup of the  Software associated with our Services. Professional services may include consulting, custom development work,  supplemental or onsite training, or projects which generally fall outside the scope of the Agreement. Unless otherwise agreed, Professional Services will be documented under a  separate Statement of Work and signed by the Parties.
• “Services” mean any and all of those products and/or services offered by us to you under the Agreement.  Services may include products or services related to software, hosting, hardware, support, and/or payments. A  specific itemization of Services can be found in the Order  Schedule.
• “Services Agreement” means the contract between you and us for Services. The Services Agreement, together with any attachments, schedules, or exhibits referenced therein, is broadly referred to as the “Agreement” between you and us.
• “Software” means our proprietary technology software and any and all associated modules, websites, third-party integrations, and/or mobile applications (if applicable).
• “Software Fees” mean those fees associated with your access to and use of our Software or any component thereof. We may charge Software Fees monthly, quarterly, or annually, as more specifically described in the Order  Schedule.
• “Sub-Merchant Agreement” means our Sub-Merchant  Application and Agreement and Payment Service Terms and  Conditions, which govern the terms and conditions under which we are willing to provide our Payment Services.
• “Support Fees” mean those fees associated with our  Support Desk, which enables customer support through live channels like phone and chat. We may charge Support Fees monthly, quarterly, or annually, as more specifically described in the Order Schedule.
• “Renewal Term” means the period which immediately follows the expiration of the Initial Term, as described in the Services Agreement.
• “Team” includes KL’S employees, officers, directors, owners,  attorneys, affiliates, or representatives.
• “Term” means the term for Services and includes both the  Initial Term and any Renewal Terms, as applicable.
• “KL” means Kaizen Laboratories Inc. d/b/a Kaizen Labs and its subsidiaries, successors, and assigns. KL’s business address is 40 Westminster Ave Apt 5, Venice, CA, 90291. KL  may also be referred to in the Agreement as “Licensor,”  “we,” “our,” or “us.”

2. ACCEPTANCE. You accept the terms of the Agreement when you (a) click-sign your acceptance to an online version of the Services Agreement; (b) sign a hardcopy of the  Services Agreement; and/or (c) access the Services or otherwise accept the benefits of Services. You expressly acknowledge that the person accepting the Agreement on your behalf has the proper legal authority to bind you as the Customer.

3. GRANT OF RIGHTS. 

3.1 Grant of Rights by KL. Upon the Effective Date, and subject to your timely payment of Fees and remaining in compliance with the Agreement, we grant to you a limited term, worldwide, non-exclusive, non-transferable, non-assignable license to access and use our Services, including the Software, during the Term solely for the lawful operation of your business. The licensed rights described herein shall be limited to End Users authorized by you to access and use the Software, and your Patrons who have a  legitimate right to access and use your products and/or services. The licensed rights conferred herein do not constitute a sale and do not convey to you or any third party any right of ownership in or to our Services, including the  Software, or any of our Intellectual Property Rights. Upon termination of the Agreement for any reason, any rights granted by us to you will automatically and without notice terminate. The method and means of providing the Services shall be under our exclusive control, management, and supervision, although we will try to give your specific requests due consideration. Any rights not specifically granted under the Agreement are expressly reserved.  

3.2 Grant of Rights by Customer. Upon the Effective Date,  and subject to our remaining in compliance with the  Agreement, you grant to us a limited term, worldwide, non-exclusive license to access and use your Customer Data  (including any Patron Data, as applicable) to deliver,  monitor and maintain the Services in accordance with the  Agreement. Any rights not specifically granted under the  Agreement are expressly reserved.  

3.3 Excess Use. We will provide you with the number of authorized End User licenses as set forth in the Order  Schedule to access and use the Software. You shall have access to functionalities in the Software that can generate reports indicating the number of authorized End Users accessing the Software at any given time. In the event that the number of concurrent End Users exceeds the number of allocated licenses described in the Order Schedule (“Excess  Use”), we will notify you by email about such Excess Use and, if you do not reduce the Excess Use within 30 days of such notice, you will be required to pay for any Excess Use with additional licenses, which shall be described in a new invoice and which will automatically update the Order  Schedule.  

3.4 Prohibited Use. You shall not use our Services in violation of the law, whether local, state or federal  (including but not limited to the CAN-SPAM Act, the  Telephone Consumer Protection Act, the Do-Not-Call  Implementation Act, the Americans with Disabilities Act, or  any consumer protection statute); to intentionally bypass a  security mechanism in the System(s); to reverse-engineer  the System(s), or any component thereof, regardless of the  reason why; in a way that adversely impacts the  availability, reliability or stability of the System(s), or any  component thereof; to intentionally transmit material using the System(s) which contains viruses, Trojan horses, worms  or some other harmful computer program; to send  unsolicited advertising, marketing or promotional materials,  whether by email or text, without the recipient’s legally valid consent; to commit fraud; to transmit material that  infringes on the intellectual property right of others; to  transmit material that is harassing, discriminatory,  defamatory, vulgar, pornographic, or harmful to others; or  in violation of this Agreement. Violation of this Prohibited  Use policy may result in immediate suspension or discontinuation of Services, or legal action which could result in civil damages or criminal punishment.

4. TERM; TERMINATION. 

4.1 Term. You will be obligated to the Term as described in the Services Agreement, including any auto-renewal provisions.  

4.2 Termination for Cause. Prior to expiration of the Initial  Term, either you or we may terminate the Agreement for cause (a) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period; (b) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (c) if the other party dissolves or ceases to do business in the ordinary course. If our termination of the Agreement is for cause,  then you shall remain liable for any Fees covering the remainder of the Initial Term, or a Renewal Term, as applicable, after the effective date of such termination.  Termination for cause will not preclude the non-breaching party from exercising any other rights or remedies permitted by law.  

4.3 Termination for Convenience (Without Cause). We shall have a right to terminate the Agreement for convenience (meaning without cause) at any time during the  Term with a 30-day written notice. You shall not be permitted to terminate the Agreement for convenience during the Initial Term; provided, however, that once you are in a Renewal Term, you may terminate the Agreement at any time with a  90-day advance written notice.  

4.4 Termination Notice. For termination to be considered effective, you must send your termination notice in writing to Kaizen Laboratories Inc Inc. at 40 Westminster Ave Apt  5, Venice, CA, 90291.

5. FEES; PAYMENT TERMS. 

5.1 Payment of Fees. You agree to pay us all Fees permitted by the Agreement. Fees for specific Services are described in the Order Schedule and may be set up to bill quarterly or annually, as we and you may decide. All Fees are based on Services provided, not on your actual usage.  Except as permitted by the Agreement, all Fees paid are non-refundable.  

5.2 Fee Commencement. Payment for the software subscription and hosting is invoiced and due in full when the initial out-of-the-box, base software URL is emailed to you. This typically occurs less than 30 days after the project’s “kickoff” date.  

5.3 Due Date; Late Fees; Interest. Payment is due within 30  days from the date you receive our invoice (the “Due  Date”). If you do not pay our invoice by the Due Date, then we may charge you a late fee of $100. All payments are due in U.S. dollars. Unpaid balances owed to us will accrue interest at the rate of 1.5% per month.  

5.4 Error Reporting. Please report any errors that you see on an invoice immediately. If you do not dispute a charge within 30 days of receiving it, you will be considered to have accepted the charge.  

5.5 COLT Increase. After the Initial Term, all Fees shall be subject to a cost of living and technology (“COLT”)  enhancement increase not to exceed five percent (5%) of the current Fees. KL reserves the right to apply the COLT  enhancement to any Fees at the start of each Renewal  Term, in its sole and absolute discretion.

5.6 Breach for Non-Payment of Fees. Payment not made within 30 days of the Due Date will result in an automatic breach of the Agreement and start the clock on a 20-day  period in which to cure. If payment is still not received by the 51st day after the scheduled Due Date, we reserve the right to suspend Services until all outstanding Fees are paid. Continued non-payment of Fees more than 60 days after the Due Date will result in a default under the  Agreement. In the event of default, all payments otherwise due to us under the Agreement will be accelerated and will be considered due and payable by you immediately, as of the date of default. We shall have no obligation to release any of your Customer Data until all outstanding Fees are paid in full.  

5.6. Taxes. If you are a tax-exempt organization, then this provision does not apply. We have no obligation to pay your taxes under any circumstances. Taxes may include value-added tax (VAT), a goods and service tax (GST), a  sales tax, or use or withholding taxes assessed by a local,  state, federal, provincial, or foreign government entity  (collectively, “Taxes”). Please make sure that you have taken appropriate steps to pay your Taxes. We are obligated to comply with all valid tax liens or levies associated with your business. If we must pay Taxes on your behalf, you agree to indemnify us for any such payments within 30 days from your receipt of a special tax-related invoice.

6. MODIFICATIONS. 

6.1 Changing the Terms of Service. We reserve the right to modify these Terms of Service by posting a revised Terms of Service on our website and sending you notice that they have changed to your email address on record. Modifications will not apply retroactively. You are responsible for reviewing and becoming familiar with any modifications. At times we may, but shall not be required to, ask you to review and explicitly agree to or reject a  revised version of the Terms of Service. In such cases,  modifications will become effective at the time you sign your consent to the modified Terms of Service. In cases where we do not ask for your explicit consent to a modified version of the Terms of Service, but otherwise provide notice as set forth above, the modified version of the Terms of Service will become effective 14 days after we have posted the modified Terms of Service and provided you with notification. Your continued use of Services following that period constitutes your acceptance of the Terms of Service as modified. If you do not agree with the changes to the modified Terms of Service, you are required to notify us of such within the same 14-day period and we will have the sole right to decide whether to revert to the original Terms of Service or insist on the changed Terms of Service and permit you to terminate the Agreement without cause and without penalty.  

6.2 Changing the Order Schedule. You may add or remove  Services during the Term at any time provided that we agree to such changes. We reserve the right to change our fees and/or introduce new charges at any time with at least  30 days prior notice to you, which notice may be provided by email. Regardless of whether our discussion with you about changes in Services occurred verbally or in writing,  we will document any Service changes in an updated invoice which we will send to you for review. If you disagree with the Service change, as reflected in the invoice, please notify us immediately. If you pay the updated invoice, accept the benefits of any added Services,  or fail to object to the updated invoice within 14 days after you receive it, we will consider you to have accepted the changes, which will be considered a valid modification of any Order Schedule then in place (which will, in turn,  update the Agreement automatically).  

6.3 Other Changes to the Agreement. Except as otherwise described in this Section, no modification of the Agreement will be binding unless in writing and manually signed by an authorized representative of the parties. 

7. CUSTOMER DATA. 

7.1 Customer Data Generally. You represent and warrant that you own or have appropriate rights to all of your Customer Data. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or rights to use of all Customer Data (including  Patron Data, as applicable). Except as specifically provided for in the Agreement, we shall not be responsible or liable for the deletion, correction, destruction, damage, loss, or failure to store any of your Customer Data.  

7.2 Hosting Obligations. Hosting of Customer Data on KL-controlled servers and systems does not come standard with all Agreements; Customers must specifically contract for hosting services and pay all associated Hosting Fees. IF A CUSTOMER DOES NOT SELECT KL’S HOSTING  SERVICES AND INSTEAD CHOOSES TO HOST CUSTOMER DATA ON ITS OWN SYSTEMS AND  SERVICES, THEN WE MAKE NO WARRANTIES AND  DISCLAIM ALL LIABILITY ASSOCIATED WITH SUCH  CUSTOMER DATA OR THE CUSTOMER’S OWN HOSTING  ACTIVITIES, INCLUDING (BUT NOT LIMITED TO)  INCIDENTS RESULTING IN DATA BREACH, MISAPPROPRIATION OF CUSTOMER DATA, VIOLATIONS OF PRIVACY RIGHTS, AND/OR ANY  OTHER SITUATION RESULTING IN DAMAGES OR  MONETARY LOSS ARISING OUT OF OR RELATING TO  THE HOSTING OR STORAGE OF CUSTOMER DATA. If  Customer chooses us for hosting services, and we actually  store Customer Data on a KL-controlled system or service,  then, in addition to those terms and conditions described in  our Privacy Policy, and provided Customer remains current  in its payment of Hosting Fees and otherwise compliant  with the Agreement, then we make the following limited  representations and warranties with respect to our hosting  services: we will, at all times during the Term of the  Agreement: (a) maintain a comprehensive data security  program which includes reasonable and appropriate  technical, organizational and security measures against the  destruction, loss, unauthorized access or alteration of  Customer Data (including Patron Data, as applicable) which  measures will be no less rigorous than the accepted security  standards for similarly situated companies in the industry; and (b) provide our hosting  services in a good and workmanlike manner; and (c) offer  hosting services which, to the best of our knowledge,  comply with applicable local, state or federal laws. The limited representations and warranties described herein shall be subject to any other limitations of liability described by the Agreement.  

7.3 Return of Customer Data. If we are providing you with hosting services, then you shall have access to your  Customer Data (including Patron Data, as applicable) for the duration of the Term, subject to the terms and conditions of the Agreement. Upon termination of the Agreement, or where you properly cancel hosting services during the Term,  your access to any KL-hosted Customer Data will end immediately on the same day in which you cancel or terminate the Agreement; provided, however, that you may request continued access to your Customer Data for a  period not to exceed 30 days (unless we specifically agree otherwise) and subject to additional fees for the limited purpose of transferring your Customer Data to your own systems or servers. Upon termination of the Agreement or cancellation of your hosting services with us, we may, but shall not be required to, store or hold your Customer Data on our servers at our cost and expense, or immediately destroy your Customer Data unless prohibited by applicable law. Notwithstanding the foregoing, we reserve the right to maintain a copy of any other record, book, file, and other data, as specified in the Agreement and in such detail as shall properly substantiate claims for payment, for a  minimum of one (1) year beginning on the first day after the  Agreement is properly terminated, or for such longer period as may be necessary for the resolution of any dispute,  negotiation, audit, or other inquiry involving the Agreement.

8. SPLASH PAGE. We disclaim all liability with respect to the splash page including (but not limited to) compliance with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d), and its implementing regulations set forth in Title 36, Code of Federal Regulations, part 1194, the  Americans with Disabilities Act, or any other applicable federal or state laws or regulations relating to accessibility for persons with disabilities. 

9. HARDWARE. We shall have no obligation to provide you with the Hardware necessary to access our Services or use our Software. Any Hardware used must comply with our minimum system requirements. If we choose to provide you with Hardware, a description of such Hardware and pricing will be described in your Order Schedule. In the absence of specified pricing, we may provide you with Hardware at our then-current market rates. Full payment for Hardware and any related third-party software is due following delivery.  The verification process must be completed so that all payments can be made within 30 days of delivery. Any KL-supplied Hardware will include warranties from the manufacturer or distributor, as applicable, for a specific period. We offer no warranties on Hardware.

10. INSTALLATION; TRAINING. We will provide an initial install and set-up of the Software as part of the Fees you pay for Services. Subsequent installation or set-up of additional Services will be subject to additional charges on a  “time and materials” basis at our standard rates. We offer access to online training materials, including user reference manuals, installation planning guides, report listings, online help, and a sample training database with tutorials. At the time of initial installation and set-up of the Software, we will provide you with “base training” in the use of the Software as part of your Fees. The base training will be provided online  (remote) or at our office located at 40 Westminster Ave, Apt  5, Venice, CA, 90291. You may request follow-up or additional training at our then-current hourly rates, and subject to scheduling availability. Unless we agree otherwise, any additional training will occur online (remote).  You may request on-site training at our then-current day rates, subject to scheduling availability. For on-site training,  you will be responsible for all KL expenses associated with travel, lodging, meals, and other necessary expenses associated with training on-site. If scheduled on-site training is canceled with less than two (2) weeks’ notice, you will be responsible for any travel expense losses, plus an additional rescheduling fee of $250. On-site training booked over a  weekend or holiday may be subject to additional charges.

11. CUSTOMER SUPPORT. 

11.1 Standard Support. All Customers receiving our Services will receive “Standard Support” services, which include online support and access to a KL support documentation library. Online support includes access to an online knowledge database, support videos accessible through the  KL website, e-learning content, and the ability to participate at no additional cost in periodic live webinars offered from time to time by KL. The KL support documentation library is accessible through the KL website and includes access to user reference manuals, installation planning guides, report listings, online help, and a sample training database with tutorials. Customers can print any number of copies needed to train staff and manage their business operations.  Customers can access standard support channels online, 24  hours a day, 7 days a week. KL’S standard support services are included with the Customer’s payment of Software Fees.  

11.2 Premium Support (Support Desk). Customers choosing our “Premium Support” service will receive access to our award-winning “Support Desk,” which, in addition to  Standard Support, makes certain channels available to  Customers like phone and chat support with a live KL  support agent. Premium Support Customers will still receive our base training at the time of Software installation and set-up.  Customers receiving Premium Support shall be responsible for paying Support Fees as described in the Order Schedule.  The Support Desk is open for call-in phone support five (5)  days a week, Monday through Friday, 8 am ET to 8 pm ET;  real-time chat support is available five (5) days a week,  Monday through Friday, 8 am ET to 5 pm ET. Premium  Support includes online portal case creation, email assistance and call-back services, and Customer ability to choose remote-in live support services via Zoom or Microsoft Teams.

11.3 Customer Support Not Provided. Regardless of  whether you are a Standard Support or Premium Support  Customer, we do not provide the following customer  support services as part of the Agreement: (a) actual usage  of standard hour pager support, 8 pm ET to 8 am ET,  Monday through Friday, and Saturday, Sunday and  holidays, 24 hours, 7 days a week; (b) travel and out-of pocket expenses for installation and on-site training  services; (c) telephone support related to computer  hardware, operating systems, networking, reinstallation  and configuration of application software (including VIC),  point-of-sale hardware, and access control hardware; (d)  telephone support and/or training as a substitute for on site training or classroom training; (e) KL application  software WAN access configuration; (f) customized  discovery, programs, development, and maintenance; (g)  interfaces to export or import data from or to other  application software databases; and (h) extended dedicated  support to implement or change certain functions, such as  switching from cash to accrual accounting or customizing  WebTrac splash page; (i) performing periodic KL software  updates if database is on-premises; (j) purchase installation  or configuration of SSL certificates for on-premises  configurations; and (k) data entry or database management.  KL may provide some of these Services under a separate engagement, the terms of which should be agreed upon and documented in a signed Statement of Work.  

11.4. Remote Access Authorization. We will provide you with ongoing support or updates for the proper functioning of our Services, including the Software, which we can only provide or make available through remote access to your technology systems. By using our Services,  or accessing our Software, you expressly authorize us to access your technology systems remotely for the limited purpose of providing you with any support or updates relevant to our Services. You shall be a sole liability for the cost, interoperability, proper functioning, and security of any remote access facilities or methods used by you, and we shall not be deemed to be in violation of our obligations to you, nor in breach of the  Agreement, as the result of our inability to remotely access your technology systems. Our right of remote access as described herein shall be deemed a continuing right until such time as the Agreement terminates, for any reason. We agree to use commercially reasonable efforts to comply with any of your published security-related protocols when remotely accessing your technology systems.  

12. PAYMENT SERVICES. To be eligible for Payment  Services, you must complete our Sub-Merchant Application and submit it to Company underwriting for approval. Once accepted, your Sub-Merchant Application with convert to a  Sub-Merchant Agreement, inclusive of the Sub-Merchant  Application and Agreement (SMAA) and our Payment Service  Terms and Conditions, which shall be considered part of the  Agreement.

13. PROFESSIONAL SERVICES. We reserve the right to provide you with an estimate of fees for Professional  Services based on the approximate number of hours we think will be reasonably required to complete an engagement, multiplied by a fixed hourly rate. If we underestimate the fees for Professional Services based on work actually performed, you will be responsible for any cost overruns at the same hourly rate. We will invoice you separately for cost overruns. To help you track and plan for any cost overruns, we will track our actual Professional  Service hours and, upon written request, provide you with a  weekly time report. Any specific details of an engagement for Professional Services should be described in a Statement of Work and signed by the parties. Any fees for Professional  Services will be considered part of the Fees owed under the Agreement.

14. CUSTOM DEVELOPMENT. While we welcome any suggestions or comments you might have about how we can improve our products and services, we do not custom develop our Services (including the Software) to suit the business needs of any particular client. We will consider all suggested improvements to the Services, and, as we determine, will incorporate any approved items into our development roadmap. If there is a feature or functionality that you would like to see added to our Services, and you would like the project completed on a certain timeline, you can make a  custom development request and, based on our staffing and other considerations, we will scope the project and provide you with a written quote which you can accept or reject.  Custom development work will be considered a separate engagement for Professional Services and will be billed outside of the Agreement. Custom development work shall not be considered work-for-hire. We will own and control any product outcome of the engagement and we reserve the right to incorporate any new feature or functionality into our larger product or service offerings. 

15. OWNERSHIP RIGHTS. 

15.1 What Belongs to KL. We reserve all title and interest to our Intellectual Property Rights. We alone own our  Intellectual Property Rights, in addition to any suggestions,  ideas, enhancement requests, feedback, recommendations,  or other information provided by you or any other party relating to our Services. In addition, we retain all rights,  title, and interest in and to our Software and any splash page designs that we may create and/or maintain on your behalf and license to you. The Kaizen Labs names and logos are registered trademarks of Kaizen Laboratories, Inc., and no right or license is granted to use them without our express written permission.  

15.2 What Belongs to Customer. With the exception of  Patron Data (which remains the property of individual  Patrons), you reserve all rights, title, and interest to your  Customer Data. You own all rights, title, and interest to  Customer trademarks, service marks, and other intellectual property. We reserve the right to withhold, remove and/or discard your Customer Data without notice for any breach,  including without limitation, your non-payment of Fees.

16. CONFIDENTIALITY. A party (the “Receiving Party”)  shall not disclose the disclosing party’s (the “Disclosing  Party”) Confidential Information to any person or entity,  except to the Receiving Party’s employees who have a need to know the Confidential Information for the Receiving Party to exercise its rights or perform its obligations under the  Agreement. Notwithstanding the foregoing, each party may disclose Confidential Information to the limited extent required (a) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the party making the disclosure pursuant to the order shall first have given written notice to the other party and made a reasonable effort to obtain a protective order; or (b) to establish a  party’s rights under this Agreement, including to make required court filings. Each Party’s obligations of nondisclosure with regard to Confidential Information are effective as of the Effective Date and will expire one year after the termination of the Agreement; provided, however,  with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of the Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.

17. PROTECTION OF EDUCATIONAL INFORMATION. We understand and acknowledge that in the performance of our  Services, we may have access to private and confidential information regarding students, parents, guardians, faculty,  donors, employees, staff, and alumni (collectively, “Educational Information”) that may be covered by the federal Family Educational Rights and Privacy Act (“FERPA”),  or similar state laws. We will not disclose, copy, or modify any Educational Information without your prior written consent, or unless otherwise required by law. We will notify you if we become aware of a possible unauthorized disclosure or use of Educational Information.

18. LIMITED WARRANTIES. We represent and warrant that  (a) we own the appropriate rights to license and/or sublicense our Services (including the Software); (b) the  Services (including the Software) will conform with any then-available published specifications; (c) to the best of our knowledge, our Software is free of any viruses, Trojan horses, malware, spyware, ransomware or other harmful code; and (d) that there have been no violations of copyrights or patent rights in connection with the Services  (including the Software) offered. We do not warrant that the Services (including the Software) will be entirely free from defect or error. EXCEPT AS SPECIFICALLY STATED  HEREIN, THE SERVICES (INCLUDING THE SOFTWARE)  ARE BEING PROVIDED ON AN “AS IS” BASIS, WITHOUT  WARRANTY OF ANY KIND. EACH PARTY HEREBY  EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES,  WHETHER EXPRESS OR IMPLIED. No advice or information, whether written or oral, obtained from us, or any member of our Team, will create any warranty not expressly made. If you are a California resident, you waive  California Civil Code § 1542, which says: “A general release  does not extend to claims which the creditor does not know  or suspect to exist in his favor at the time of executing the  release, which if known by him must have materially  affected his settlement with the debtor.” 

19. LIMITATIONS OF LIABILITY. 

19.1 EXCLUSIVE REMEDY. YOUR EXCLUSIVE REMEDY  FOR ANY FAILURE OF OUR OBLIGATIONS UNDER THE  AGREEMENT SHALL BE YOUR RIGHT TO TERMINATE  THE AGREEMENT FOR CAUSE AND WITHOUT PENALTY, AND ANY CREDITS WHICH MAY BE DUE  UNDER AN APPLICABLE SERVICE LEVEL AGREEMENT  (IF A SERVICE LEVEL AGREEMENT IS OFFERED AS  PART OF THE AGREEMENT).  

19.2 EXCLUDED DAMAGES. IN NO EVENT SHALL WE BE  LIABLE OR RESPONSIBLE TO YOU FOR ANY TYPE OF  INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDiNG BUT NOT  LIMITED TO, LOST REVENUE, LOST PROFITS, REPLACEMENT GOODS, LOSS OF TECHNOLOGY,  RIGHTS OR SERVICES, LOSS OF DATA, OR  INTERRUPTION OR LOSS OF USE OF SERVICES OR  EQUIPMENT, EVEN IF ADVISED OF THE POSSIBILITY OF  SUCH DAMAGES, WHETHER ARISING UNDER A THEORY  OF CONTRACT, TORT (INCLUDING NEGLIGENCE),  STRICT LIABILITY OR OTHERWISE.  

19.3 DAMAGES CAP. IN NO EVENT SHALL OUR LIABILITY  TO YOU OR ANY THIRD PARTY IN ANY CIRCUMSTANCES EXCEED THE AMOUNT OF FEES YOU ACTUALLY PAID TO US FOR SERVICES IN THE THREE (3)  MONTH PERIOD DIRECTLY PRIOR TO THE ACTION  GIVING RISE TO ALLEGED LIABILITY.  

19.4 TIME LIMITATION. YOU FURTHER AGREE THAT ANY  CLAIM WHICH YOU MAY HAVE AGAINST US MUST BE  FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM  AROSE, OTHERWISE, THE CLAIM SHALL BE  PERMANENTLY BARRED.  

19.5 MATERIALITY. THE LIMITATIONS IN THIS SECTION  ARE A MATERIAL BASIS OF THE BARGAIN, AND THE  TERMS OF THE AGREEMENT WOULD BE DIFFERENT  WITHOUT SUCH LIMITATIONS. THE LIMITATIONS IN  THIS SECTION ARE INTENDED TO APPLY WITHOUT  REGARD TO WHETHER OTHER PROVISIONS OF THE  AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN  INEFFECTIVE. MULTIPLE CLAIMS WILL NOT ENLARGE  ANY DAMAGES CAP DESCRIBED HEREIN.

20. INDEMNIFICATION. You shall indemnify and defend us  (including any member of our Team) and hold us harmless against any claim, suit, demand, or proceeding (“Claim”) that arises from your actions, your use or misuse, of the Services  (including, but not limited to the Software); your breach of the Agreement or these Terms of Service; or your infringement on someone else’s rights, including but not limited to, third party intellectual property rights. We reserve the right to handle our own legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy. Our indemnity rights shall include all costs associated with the Claim or Claims, including attorneys’  fees, court costs, dispute resolution costs, and/or fees associated with collection. 

21. DISPUTE RESOLUTION. Many concerns can be resolved by calling us at (877) 883-8757. If a dispute cannot be resolved informally, this Dispute Resolution provision explains how claims (whether by you against us, or by us against you) will be resolved. 

21.1 Definition. “Claim” means any current or future claim,  dispute, or controversy relating in any way to our Agreement. Claim includes (a) initial claims, counterclaims,  cross-claims, and third-party claims; (b) claims based upon contract, tort, fraud, statute, regulation, common law, and equity; and (c) claims by or against any third party using or providing any product, service or benefit in connection with our Agreement or the Software. 

21.2 Claim Notice. Before beginning a lawsuit, mediation, or arbitration, you and we agree to send a notice (a “Claim  Notice”) to each party against whom a Claim is asserted.  The Claim Notice will give you and us a chance to resolve our dispute informally or in mediation. The Claim Notice must describe the Claim and state the specific relief demanded. Notice to you may be sent to your current mailing address or email address on file. You must provide your name, address, and phone number in your Claim Notice.  Your Claim Notice must be sent to Kaizen Laboratories Inc., 40 Westminster Ave, Apt, 5, Venice, CA, 90291. 

21.3 Mediation. Before beginning mediation, you or we must first send a Claim Notice. Within 30 days after sending or receiving a Claim Notice, you or we may submit the Claim for mediation. Mediation fees will be split equally, and the location for mediation shall be mutually decided between you and us. All mediation-related communications are confidential, inadmissible in court, and not subject to discovery. All applicable statutes of limitations will be tolled until the termination of the mediation. Either you or we may terminate the mediation at any time. The submission or failure to submit a Claim to mediation will not affect your or our rights to elect arbitration.  

21.4 Arbitration. You or we may elect to resolve any Claim by individual binding arbitration. This election may be made by the party asserting the Claim or the party defending the  Claim. Claims will be decided by one neutral arbitrator who will be a retired judicial officer or an attorney with at least  10 years of experience; however, if we both agree, we may select another person with different qualifications. If arbitration is chosen by any party, neither you nor we will have the right to litigate that claim in court or have a jury trial on that claim. Further, you and we will not have the right to participate in a representative capacity or as a  member of any class pertaining to that claim. The arbitrator’s decisions are enforceable as any court order and are subject to very limited review by a court. The arbitrator’s decision will be final and binding. Before beginning arbitration, you or we must first send a Claim  Notice. The party electing arbitration must choose to arbitrate either before JAMS or AAA. This arbitration provision is governed by the FAA. You will be responsible for paying your share of any arbitration fees (including filing, administrative, hearing, or other fees). We will be responsible for our arbitration fees. 

22. NOTICES; GOVERNING LAW; JURISDICTION. 

22.1 General. Who you are contracting with under this  Agreement, who you should direct notices to under this  Agreement, what law will apply in any lawsuit arising out  of this Agreement, and which court can adjudicate any such  lawsuit to this Agreement are as follows: 

• Who you are contracting with: Kaizen Laboratories Inc.
• Notices to be sent to: 40 Westminster Ave Apt 5, Venice, CA, 90291, support@kaizenlabs.co
• Governing law is: California
• Courts having exclusive jurisdiction are: State courts of Los Angeles County, California, or the U.S.  District Court for California

22.2 Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions, and approvals hereunder shall be in writing and shall be deemed to have been given upon (a) personal delivery; (b) the second business day after mailing; (c) the second business day after sending by confirmed facsimile; or (d) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Notices to you shall be addressed to the designated contact person identified in the Services  Agreement at the email address or physical address listed.  

22.3 Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.  

22.4 Waiver of Jury Trial. Each party hereby waives any right to a jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.  

23. GENERAL PROVISIONS. 

23.1 Privacy Rights. You are required to comply with our  Privacy Policy, which may be revised from time to time, and which are expressly incorporated into the Agreement.  

23.2 Minimum System Requirements / Interoperability. It is your responsibility to ensure your computer systems,  internet connections, IT infrastructure, peripherals,  systems, servers, mobile devices, and/or workstations comply with the minimum system requirements necessary to receive our Services. We shall not be responsible for any internet speed or connectivity issues at your location, or other problems related to your technology equipment,  including third-party internet service or your IT  infrastructure. You shall be required to comply with our technical specifications, available here.  

23.3 Reference. You agree that, within 30 days of the  Effective Date, we may issue a new business press release about our business association and post your logo and a  brief description of your business on our website.  

23.4 Independent Contractor Relationship. Our legal relationship with you is that of an independent contractor. The Agreement does not form a partnership, franchise, joint venture, employment, agency, and/or fiduciary relationship between you and us.  

23.5 Non-Discrimination Endorsement. We shall not discriminate in our employment practices and will render all Services under the Agreement without regard to race, color, religion, sex, sexual orientation, age, national origin, veteran’s status, political affiliation, or disabilities. Specifically, we will abide by the requirements of Title VII  of the Civil Rights Act of 1964, as amended by the Equal  Employment Opportunity Act of 1972, the Vietnam Era  Veteran’s Readjustment Assistance Act of 1974; Title IX of the Education Amendments of 1972, and the Fair Housing  Act of 1968, as amended. 

23.6 Export Controls. The Services and any derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on the United States government’s denied-party list. Additionally, you shall not permit End Users to access or use the Subscription Services while located in a United States embargoed country (currently Cuba, Iran, North Korea, Sudan, Syria, or Crimea), or in violation of any United States export law or regulation.  

23.7 Anti-Bribery. You agree that neither your employees,  agents, or representatives have received or been offered any illegal or improper bribe, kickback, gift, or thing of value from us, or any member of our Team, in connection with the  Agreement. If you learn of any violation of the above restrictions, you agree to promptly notify us.  

23.8 Legal Advice. All Professional Services and other information provided to you in the normal course of our business relationship should be considered for informational purposes only and is not to be taken as legal advice. You are advised to speak with your own independent counsel about all matters of a legal nature.  

23.9 Waiver; Cumulative Remedies. No failure or delay by either party in exercising any rights under the Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided in the  Agreement are in addition to, and not exclusive, of any other remedies of a party at law or in equity.  

23.10 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, we may assign this Agreement in its entirety without your consent, to our affiliates, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets not involving one of your direct competitors. Subject to the foregoing, the Agreement shall bind and inure to the benefit of the parties, their respective successors, and permitted assigns.  

23.11 Force Majeure. We shall not be in default under any provision of the Agreement or be liable for any delay, failure of performance, or interruption in Services (including the Software) resulting, directly or indirectly, from causes beyond our reasonable control, including but not limited to any of the following: earthquake, lightning or other acts of  God; fire or explosion; electrical faults; vandalism; cable cut; water; hurricanes; fire; flooding; severe weather conditions; actions of governmental or military authorities;  national emergency; insurrection, riots or war; terrorism or civil disturbance; strikes, lock-outs, work stoppages or other labor difficulties; supplier failure; shortage; or telecommunication or other internet provider failure.  

23.12 Survivability. Even if you terminate the Agreement with us, the following sections of the Agreement will still apply: Terms of Service Section 7.2 (Hosting Obligations);  Section 16 (Confidentiality); Section 17 (Protection of Educational  Information); Section 18 (Limited Warranties); Section 19  (Limitations of Liability); Section 20 (Indemnification);  Section 21 (Dispute Resolution); Section 22 (Notice;  Governing Law; Jurisdiction); Section 23.8 (Legal Advice);  Section 23.11 (Force Majeure) and Section 23.16 (Entire  Agreement; Priority of Documents).  

23.13 Severability. The invalidity or unenforceability of any provision of the Agreement will not affect the validity or enforceability of the other provisions of the Agreement,  which provisions will remain in full force and effect. If any provision of this Agreement shall be deemed unenforceable by reason of its extent, duration, scope, or otherwise, then the parties contemplate that the court making such determination will alter such provisions so that it is enforced and will enforce it in its altered form for all purposes contemplated by the Agreement. 

23.14 Headings. The bolded headings contained in the Agreement are for convenience of reference only, shall not be deemed to be a part of the Agreement, and shall not be referred to in connection with the construction or interpretation of the Agreement. 

23.15 Construction. For purposes of the Agreement, wherever the context requires, the singular shall include the plural, and vice versa; the masculine gender shall include the feminine and neuter gender, and vice versa; and “and”  shall include “or,” and vice versa. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not be applied in the construction or interpretation of the Agreement. 

23.16 Entire Agreement; Priority of Documents. The Agreement (including these Terms of Service) and any additional terms or Addenda, as applicable, make up the entire Agreement and supersede all prior agreements, representations, and understandings. All additional terms and/or Addenda will be considered incorporated into the  Agreement when you agree to them. If there is an actual conflict or direct inconsistency between any of the attachments, schedules, or exhibits referenced in the  Services Agreement, then the following shall be the prioritization of documents that should be deemed to control and govern: first, any later-signed Addenda or Statement of Work (as applicable); then the Services  Agreement; then the Service Level Agreement (as applicable); then the Terms of Service; then the Privacy Policy.

23.17 Electronic Signature. The Agreement may be executed in any number of counterparts, each of which when executed shall be deemed an original, but such counterparts together shall constitute one and the same instrument. Delivery of executed counterparts by email, PDF, or other electronic delivery methods shall be effective as delivery. Electronic signatures, including any click-sign process, will be deemed as original.

23.18 Consent to Do Business Electronically. By signing the Services Agreement, you consent to do business electronically, which means that you agree that all KL  agreements and policies, including amendments thereto and documents referenced therein, as well as any notices,  instructions, or any other communications regarding transactions and your agreements with KL, may be presented, delivered, stored, retrieved, and transmitted electronically. You must keep us informed of any change in your electronic or mailing address or other contact information. Your electronic signature, including, without limitation clicking “Agree and Continue” or “I Accept” or an action of similar meaning or significance, shall be the legal equivalent of your manual signature. You may withdraw your consent to doing business electronically at any time by contacting us and withdrawing your consent. However, any communications or transactions between us before your withdrawal of such consent will be valid and binding.